Welcome to Queldo. At Queldo, we believe that taking care of your home should not come at the expense of your privacy. We are committed to protecting your personal information and being transparent about how we collect, use, store, and protect your data.
This Privacy Policy explains how Queldo ("Queldo", "we", "our", or "us") collects and processes information when you use the Queldo mobile application, website, and related services (collectively, the "Services"). By creating an account or using Queldo, you acknowledge that you have read and understood this Privacy Policy.
Queldo is a digital home maintenance platform designed to help homeowners organize, schedule, and manage maintenance for their homes, gardens, apartments, and other properties.
Our Services include, among other features:
This Privacy Policy applies whenever you use:
This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from Queldo.
The information we collect depends on how you use Queldo.
When creating an account, you may provide information including:
If you contact support, we may also receive information contained in your communications.
To generate personalized maintenance plans, Queldo stores information that you choose to provide about your property. Examples include:
Providing this information is optional, but some features may not function correctly without it.
While using Queldo, we store information related to your maintenance activities, including:
This information allows Queldo to provide reminders, maintenance history, and personalized recommendations.
If you invite family members, Queldo stores information necessary to support collaboration. This may include:
Family members can only access information shared within the household to which they have been invited.
Certain Queldo features use artificial intelligence to generate recommendations. When using AI-powered functionality, information you provide—such as property details, maintenance tasks, object names, or related context—may be processed to generate personalized suggestions.
We design these features to minimize the amount of personal information processed and only use information necessary to provide the requested functionality.
AI-generated recommendations are intended to assist with home maintenance planning and should not be considered professional engineering, construction, electrical, plumbing, legal, or safety advice.
To operate and improve the Services, we may automatically collect technical information including:
This information helps us identify technical issues and improve application stability.
We may collect analytics information regarding how users interact with Queldo. Examples include:
Analytics are used solely to improve the Services, prioritize new features, understand product performance, and enhance the user experience. We do not use analytics to make automated decisions that produce legal or similarly significant effects on users.
We use your information to:
We process personal information only where we have an appropriate legal basis under applicable privacy laws.
Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more of the following legal bases:
Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
We do not sell your personal information.
We may share limited information with trusted third-party service providers that help us operate, maintain, and improve Queldo. These providers process information only on our behalf and only to the extent necessary to provide their services. Examples of service providers may include:
Each provider is required to process personal information in accordance with applicable privacy laws and contractual obligations.
We may also disclose information when required to:
Your information may be processed or stored in countries outside your country of residence. Where required by applicable law, we implement appropriate safeguards for international data transfers, including contractual protections and other lawful transfer mechanisms.
We retain personal information only for as long as necessary to:
Different categories of information may be retained for different periods depending on their purpose. When information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.
We take the security of your information seriously. We implement reasonable technical, organizational, and administrative safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, accidental loss, or destruction. These measures may include:
Although we strive to protect your information, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Depending on your location and applicable law, you may have the right to:
To exercise your rights, please contact us using the information provided at the end of this Privacy Policy. We may request additional information to verify your identity before processing certain requests.
You may update certain account information directly within the Queldo application. You may also request deletion of your account.
When your account is deleted:
Deleting your account may also remove:
Account deletion cannot generally be reversed.
If enabled, Queldo may send reminders related to maintenance tasks and important account information. You may choose to:
Disabling notifications may reduce the effectiveness of reminder-based features.
If you access Queldo through our website, we may use cookies or similar technologies to:
Where required by applicable law, we will request your consent before using non-essential cookies.
Queldo is intended for individuals who are legally permitted to use the Services under applicable law. We do not knowingly collect personal information directly from children without appropriate authorization where required.
If we become aware that personal information has been collected contrary to applicable law, we will take reasonable steps to delete such information.
Queldo may integrate with third-party services. These services operate under their own privacy policies and terms. We encourage you to review the privacy policies of any third-party services you choose to use in connection with Queldo.
Certain Queldo features may rely on third-party artificial intelligence providers to generate maintenance recommendations or other AI-assisted functionality. Information submitted for AI processing is limited to what is reasonably necessary to provide the requested feature.
AI-generated content may contain inaccuracies and should always be reviewed before making maintenance, safety, repair, or financial decisions. Users remain responsible for evaluating recommendations before acting upon them.
We may update this Privacy Policy from time to time. When material changes are made, we will update the "Last Updated" date shown at the beginning of this document. Where appropriate, we may also notify users within the application or by other reasonable means.
Your continued use of Queldo after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.
Email: hello@queldo.com
Queldo is operated by the owner of the Queldo service.
Thank you for trusting Queldo to help you care for your home.